At SPIKE, we want you to have a seamless experience. If you have any issues with your order, we're here to help.

📦 What returns do we accept?

We only accept applications in the following cases:

1. Defective or damaged product

If your item has arrived with a manufacturing defect or damage, we will arrange a replacement at no cost.

2. Error in the received item

If you received an incorrect product (wrong size, color or model), we will replace it free of charge.

3. Size change

We can offer a size exchange as long as the product is unused and in perfect condition.

❌ What returns do we NOT accept?

• Returns due to personal taste or preference

• Used or washed products

• Orders delivered more than 14 days ago

• Errors in size selection by the customer (except for permitted exchanges)

⏳ Deadline to request a refund

You have 14 days from delivery to request an exchange or return.

🔁 What solutions do we offer?

• Product replacement (defects or errors)

• Size exchange

• Store credit

We do not issue refunds to the original payment method.

📝 How to request a refund or exchange?

Click on the following link and complete your application:

👉 Request a refund or exchange

If you prefer, you can also write to us directly at: 📧 support.spike@outlook.com

📸 Necessary information

To process your request, we will need:

• Order number

• Email, phone number, or postal code

• Photos of the product if it is defective or damaged